1. What is your standard turnaround time?
|
For Duplication orders turnaround is within 1-2 days for bulk disc orders, any orders with printed inserts such as jewel cases, DVD cases turnaround is within 2-3 days. Printed card wallets take 6 days and Digipacks 10 days. Replication is 7-10 Days.
Back to Top
|
2. What is the minimum order?
|
For Duplication our minimum order is 25 units or on Replication the minimum order is 1000 units.
Back to Top
|
3. Do you print directly on the disc?
|
Yes, Absolutely. Our CD/DVD Duplication printing utilizes high resolution direct on disc print methods we don't use stickers! plus with our waterproof printing option your discs are coated in a clear varnish to give them a nice glossy look.
Back to Top
|
4. Will you send artwork proofs?
|
We will email you PDF proofs of your artwork layout for approval please check them carefully.
Back to Top
|
5. What is the print quality like?
|
All our printed discs and printed parts are high resolution and high quality we only use grade AAA discs and high quality paper stocks. You can request some samples which we will send out in the post for you to take a look over.
Back to Top
|
6. How should I send my artwork to you?
|
You can email us your artwork.
All artwork must be minimum 300 dpi (CMYK)
Accepted file types: PDF, PSD, TIF, JPG, PNG
You can also send artwork with your master on another disc.
Back to Top
|
7. Do you have templates I can use for my artwork?
|
We sure do, please send us an email and request your required template and we shall get those emailed over to you.
Back to Top
|
8. How do I get my master disc or tracks/data to you?
|
We recommend sending us an actual master disc in the post all copies will be identical copies of your master disc. You can also make them available for download online audio discs need to be DDP images or .bin/cue images and ISO images for DVD discs.
Back to Top
|
9. How do I place an order?
|
You can make an order online using our quote tool, or if you want you can call us to place and order over the phone or you can email us your order details and we will raise the order for you.
Back to Top
|
10. What payment methods do you accept?
|
We accept payments via credit or debit card, bank transfer, cheque or PayPal.
Back to Top
|
11. Do your turnaround times include weekends?
|
All our turnaround times are Business days (Monday to Friday) and do not include weekends or holidays etc, these are also estimated turnaround times as sometimes situations do come up which could delay your order.
Back to Top
|
12. How do you send my order?
|
All orders are sent via next working day delivery, full tracking details are supplied on dispatch of your order. Someone will need to be in to sign for your parcel when it arrives.
Back to Top
|
13. What are your opening hours?
|
We are open Monday to Friday 9am to 6pm, sometimes we're here on Sat depending on our current work loads. Out of hours calls are routed to mobiles up till 10pm so if you have an urgent query or order you can still contact us up till 10pm.
Back to Top
|
14. Do you offer faster turnaround times?
|
Our turnaround times are based on each individual quote. It can vary slightly based on quantity and different packaging types/options as well as our current work loads at the time of placing an order. Due to this all turnaround times are provided as an estimate not a guarantee, Overnight and Express turnarounds are available for an additional cost please contact us on your requirements and for details.
Back to Top
|
15. Turnaround Types
|
We offer Standard turnaround times an Express and Overnight turnaround times. Please note that Express and Overnight turnaround times maybe subject to quantity limits. Some packaging like Digipacks are not available with an Overnight service.
Back to Top
|
16. Do you have a production deadline?
|
We use a by noon as a production deadline. So if we have all parts and your artwork proofs are approved BEFORE noon on a business day Monday to Friday, that counts as Day 0 (zero). After noon, the next day counts as Day 0 (zero).
Back to Top
|
17. Overnight Duplication Production Service (24Hr Turnaround)
|
If Order and Payment arrive by noon on day zero (0) your order will be shipped the next day (day 1)
If Order and Payment arrive after noon on day zero (0) your order will be shipped on day 2.
Note: Digipacks and some card packaging are excluded from Overnight Production.
Back to Top
|
18. Express Duplication Production Service (48Hr Turnaround)
|
If Order and Payment arrive by noon on day zero (0) your order will be shipped 48hrs later (day 2)
If Order and Payment arrive after noon on day zero (0) your order will be shipped three days later on day 3.
Note: Digipack and some card packaging are excluded from Express Production.
Back to Top
|
19. Standard Duplication Production Service
|
If Order and Payment arrive by noon on day zero (0) your order will be run on the current standard turnaround times based on the product and packaging ordered, if you have any questions or queries regarding this please see our standard turnaround times above or contact us for further details.
Back to Top
|
20. My question is not answered here.
|
If you can't find the answer to your question here please give us a call or drop us an email and we will get back to you and answer your questions.
Back to Top
|