The Duplication Service

Email: sales@theduplicationservice.com

Phone: 01424 863981

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Frequently asked questions

Questions
1. What is your standard turnaround time?
2. What is the minimum order?
3. Do you print directly on the disc?
4. Will you send artwork proofs?
5. What is the print quality like?
6. How should I send my artwork to you?
7. Do you have templates I can use for my artwork?
8. How do I get my master disc or tracks/data to you?
9. How do I place an order?
10. What payment methods do you accept?
11. Do your turnaround times include weekends?
12. How do you send my order?
13. What are your opening hours?
14. Do you offer faster turnaround times?
15. Turnaround Types
16. Do you have a production deadline?
17. Overnight Duplication Production Service (24Hr Turnaround)
18. Express Duplication Production Service (48Hr Turnaround)
19. Standard Duplication Production Service
20. My question is not answered here.

1. What is your standard turnaround time?
For Duplication orders turnaround is within 1-2 days for bulk disc orders, any orders with printed inserts such as jewel cases, DVD cases turnaround is within 2-3 days. Printed card wallets take 6 days and Digipacks 10 days. Replication is 7-10 Days.
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2. What is the minimum order?
For Duplication our minimum order is 25 units or on Replication the minimum order is 1000 units.
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3. Do you print directly on the disc?
Yes, Absolutely. Our CD/DVD Duplication printing utilizes high resolution direct on disc print methods we don't use stickers! plus with our waterproof printing option your discs are coated in a clear varnish to give them a nice glossy look.
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4. Will you send artwork proofs?
We will email you PDF proofs of your artwork layout for approval please check them carefully.
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5. What is the print quality like?
All our printed discs and printed parts are high resolution and high quality we only use grade AAA discs and high quality paper stocks. You can request some samples which we will send out in the post for you to take a look over.
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6. How should I send my artwork to you?
You can email us your artwork.
All artwork must be minimum 300 dpi (CMYK)
Accepted file types: PDF, PSD, TIF, JPG, PNG
You can also send artwork with your master on another disc.
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7. Do you have templates I can use for my artwork?
We sure do, please send us an email and request your required template and we shall get those emailed over to you.
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8. How do I get my master disc or tracks/data to you?
We recommend sending us an actual master disc in the post all copies will be identical copies of your master disc. You can also make them available for download online audio discs need to be DDP images or .bin/cue images and ISO images for DVD discs.
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9. How do I place an order?
You can make an order online using our quote tool, or if you want you can call us to place and order over the phone or you can email us your order details and we will raise the order for you.
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10. What payment methods do you accept?
We accept payments via credit or debit card, bank transfer, cheque or PayPal.
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11. Do your turnaround times include weekends?
All our turnaround times are Business days (Monday to Friday) and do not include weekends or holidays etc, these are also estimated turnaround times as sometimes situations do come up which could delay your order.
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12. How do you send my order?
All orders are sent via next working day delivery, full tracking details are supplied on dispatch of your order. Someone will need to be in to sign for your parcel when it arrives.
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13. What are your opening hours?
We are open Monday to Friday 9am to 6pm, sometimes we're here on Sat depending on our current work loads. Out of hours calls are routed to mobiles up till 10pm so if you have an urgent query or order you can still contact us up till 10pm.
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14. Do you offer faster turnaround times?
Our turnaround times are based on each individual quote. It can vary slightly based on quantity and different packaging types/options as well as our current work loads at the time of placing an order. Due to this all turnaround times are provided as an estimate not a guarantee, Overnight and Express turnarounds are available for an additional cost please contact us on your requirements and for details.
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15. Turnaround Types
We offer Standard turnaround times an Express and Overnight turnaround times. Please note that Express and Overnight turnaround times maybe subject to quantity limits. Some packaging like Digipacks are not available with an Overnight service.
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16. Do you have a production deadline?
We use a by noon as a production deadline. So if we have all parts and your artwork proofs are approved BEFORE noon on a business day Monday to Friday, that counts as Day 0 (zero). After noon, the next day counts as Day 0 (zero).
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17. Overnight Duplication Production Service (24Hr Turnaround)
If Order and Payment arrive by noon on day zero (0) your order will be shipped the next day (day 1)
If Order and Payment arrive after noon on day zero (0) your order will be shipped on day 2.
Note: Digipacks and some card packaging are excluded from Overnight Production.
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18. Express Duplication Production Service (48Hr Turnaround)
If Order and Payment arrive by noon on day zero (0) your order will be shipped 48hrs later (day 2)
If Order and Payment arrive after noon on day zero (0) your order will be shipped three days later on day 3.
Note: Digipack and some card packaging are excluded from Express Production.
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19. Standard Duplication Production Service
If Order and Payment arrive by noon on day zero (0) your order will be run on the current standard turnaround times based on the product and packaging ordered, if you have any questions or queries regarding this please see our standard turnaround times above or contact us for further details.
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20. My question is not answered here.
If you can't find the answer to your question here please give us a call or drop us an email and we will get back to you and answer your questions.
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